Shipping policy

Shipping Policy

Last updated: August 28, 2026

This Shipping Policy explains how Morti processes and ships orders placed through our store.

Free Worldwide Shipping

We offer free shipping on all orders, to all destinations we serve, with no minimum order value.

Order Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Time

Once shipped, standard delivery typically takes 5–7 business days, depending on the destination. Delivery times are estimates only and are not guaranteed, as they can be affected by customs processing, carrier delays, weather, or other events outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package to its destination.

Customs, Duties, and Taxes

For orders shipped outside our home country, your order may be subject to import duties and taxes imposed by the destination country. These charges, if any, are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Shipping Delays

If your order has not arrived within the estimated delivery window, please contact us at support@morti.store and we will help track down your package.

Lost or Missing Packages

If tracking shows your order as delivered but you have not received it, please contact us at support@morti.store within 7 days so we can investigate with the carrier.

Contact Us

If you have any questions about shipping, please contact us at support@morti.store.