Refund policy

Refund Policy

Last updated: August 28, 2026

Thank you for shopping at Morti. We want you to be completely satisfied with your purchase.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all products. If you are not satisfied with your purchase for any reason, you may return it within 60 days of the delivery date for a full refund of the item's purchase price — no questions asked.

How to Start a Return

To start a return, contact us at support@morti.store with your order number and the item(s) you would like to return. We will provide you with instructions on how and where to send your return.

Condition of Returned Items

Items should be returned in the condition you received them, with original packaging where possible. This helps us process your refund quickly, but does not affect your right to a refund under our 60-day guarantee.

Refunds

Once we receive and inspect your return, we will notify you by email that we have received it. If your return is approved, your refund will be processed to your original method of payment within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@morti.store within 14 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.

Return Shipping Costs

For returns due to a change of mind (not a defect or our error), the customer is responsible for return shipping costs unless otherwise stated at the time of your return request.

Right of Withdrawal for EU/EEA and UK Customers

If you are a consumer residing in the European Union, European Economic Area, or United Kingdom, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national implementing laws. This statutory right exists in addition to, and is not limited by, our voluntary 60-day money-back guarantee described above. To exercise this right, please notify us at support@morti.store before the withdrawal period expires.

Exceptions

For hygiene reasons, we may decline returns of used personal-care attachments or accessories that have been in direct contact with skin, unless the item is defective or was sent in error. This exception does not affect your statutory right of withdrawal described above.

Contact Us

If you have any questions about our returns and refunds, please contact us at support@morti.store.